QUALEG: Getting emails to the right person

Agent Oriented Data Integration
Gal, Segev et al 2005

This paper (9 pages, plus 28 references) describes the QUALEG application – part of its functionality overlaps with HANDS, so a comparison could be useful. QUALEG is an EC project aimed at increasing citizen participation in the democratic process, partly by providing a data-integration services – ie brining everying together from the user’s point of view, and letting the system work out where to find or send information.

In QUALEG the world is divided into contexts (mapped to ontologies by agent processes within the application; one context can belong to several ontology concepts simultaneously, apparently). The point is, a context allows a word to be understood correctly depending on where it is encountered.

Two key agents are:

  • Knowledge extraction agent: language independent – it I guess it must use standard keyword indexing technologies
  • Opinion analysis agent: IR and NLP techniques are used to identify topic and opinion.

A nice description of an alternative approach to the problems HANDS is trying to solve.

About Peter Cruickshank

Lecturer in the School of Computing and a member of the Centre for Social Informatics at Edinburgh Napier University, Scotland. Interested in information systems, learning, politics, society, security and where they intersect. My attempts at rounding out my character include food, cinema, running, history and, together with my lovely wife, bringing up a cat and a couple of kids.
This entry was posted in e-government, information retrieval, paper. Bookmark the permalink.

One Response to QUALEG: Getting emails to the right person

  1. I visited one of the Qualeg partner sites a couple of weeks ago. Turns out there are still some major issues with Qualeg getting the context right. The thrid level fact after a query about a theatre in Saarbuecken is “Germany borders Poland”. Not impressive. (Yet).

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