ITIL V3: A Set of Best Practices for Managing Your IT Services :: PublicTechnology.net
More on ITIL here.
- I have now found an overview document on the IT service management forum site via an entry in ITIL Blues. Something to add to my reading pile.
- I’ve now remembered that back in 2005, ISACA co-authored a document with the OGC which cross references the correspending concepts in COBIT (governance), ITIL (management) and ISO17799 (security) frameworks. The document can be downloaded via this page. Obviously, it’ll be ITILv2 that’s covered…