City egovernment case studies from

I’ve started looking through the epractice.ue cases database for items that might be useful to my current work. Once I’ve got my head round what’s in there will come the assessment process…

  • The responsibility for economic policy is shared by the Belgian government (federal economy), the Flemish, Walloon or Brussels government (regional economy) and last (but not least) by the municipalities themselves (local economy). At the moment a conclusive overview of all companies in a municipal area is missing which logically results in: No (good) data equals no (good) policy. Creating a municipal company guide fills the gaps of data between the municipal and Flemish government and the companies by creating a platform in which data is contributed by all the partners, and so creating a full overview of the economic partners working in a municipality. The City of Waregem was the first municipality in Belgium to integrate this tool in 2007, and the municipality of Wevelgem is the second to use the solution made by Intercommunale Leiedal.
  • Hamburg requires a wide range of services for different customers, i.e. citizens, business and administration, and its employees. HamburgGateway is an infrastructure that is the access point for all customers to all online servicesof the city and state of Hamburg (incl access to legacy seystmes). With its strong two-level authentication it ensures privacy and security for the customer and at the same time offers the security required for the application and the network of the Hamburg Government. As there is only one access point for the customer, the specific section of the administration or related institution offering the service need not be visible. More over, all sites have the same design and user interface.
  • A partnership strategy supported by the public and private sectors that aims to collaborate over the successful application of broadband and smart technology as part of the city’s economic regeneration. Satisfaction for users of the website and customer contact has improved, as well as the performance of the main contact services. There is more take up of card related services like free school meals, youth discounts and travel concessions. The city was on the periphery of Europe on the east coast of Scotland and had high unemployment in the early eighties. Now employment levels are close to matching the country averages and more people are employed in education, science and digital media than manufacturing. It is in this context that City Council’s implementation of eGovernment sought to be leading and innovative.
  • Research into a multi-modal, multi-access concept of e-Government. The model ‘thinskinned City’ will be sensitive to both the citizen and the environment through the use of mobile devices, universal access gateways, social software and environmental sensors. Communities will interact with the infrastructure to avail of services created by the administration, and will also create their own information-based services. The research will focus on the areas of embedded intelligence, tighter integration of operator platforms and city infrastructure to enable novel services, empowerment of citizens.
  • E-Generation is an eParticipation project which took place by the end of 2005 in the Austrian city of Ebreichsdorf. The procedure consisted of a three steps process (two interactive and one internal) in which more than 1.000 young citizens from Ebreichsdorf were invited to take part. The aim of this project was to engage the youngsters in the city´s planning process. A total of 550 contributions were received within the first step of the project, and 15 concepts were included in the memorandum of the commission. Finally two ideas were includes as part of the planning of city of Ebreichsdorf.
  • The City of Newport News developed Open eGov, a web software application which is available to any other local government and it is offered free of charge. We are creating a Plone based collaborative software ecosystem, where government organizations, non-profits and the private sector work together to share the cost of enhanced capabilities. The larger the community that shares the application, the more potential benefits derived by each participant. Improvements to the software may be provided or funded by any organization. All participating organizations benefit from any one’s contributions at no additional cost and with no restrictions. The objective is to deliver on-line web services to citizens most effectively and efficiently by reducing or eliminating the duplication of effort between localities through sharing and collaboration.
  • The purpose of VIP projects is twofold:
    (1) To realise applications which make life easier for companies and citizens. On the one hand, this is achieved by setting up fully electronic processes through which a whole administrative procedure can be completed. On the other hand, as many authentic data sources as possible are used.
    (2) To support one’s own organisation in the development of advanced e-government projects which collect data only once and make optimal reuse of information.

About Peter Cruickshank

Lecturer in the School of Computing and a member of the Centre for Social Informatics at Edinburgh Napier University, Scotland. Interested in information systems, learning, politics, society, security and where they intersect. My attempts at rounding out my character include food, cinema, running, history and, together with my lovely wife, bringing up a cat and a couple of kids.
This entry was posted in Daily Links, e-government, e-participation, Europe and tagged , , , . Bookmark the permalink.

One Response to City egovernment case studies from

  1. jameshigham says:

    I’ve just been looking through some of these, Peter, esp. the virtual cities. A wealth of information here – it will take days to get through even a bit of it.

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