As part of the Smart Cities project, local partners are looking at designing personalised and customised services for citizens – e.g. the ‘mypage’ concept. These services need to balance convenience and functionality with the protection of both personal and corporate data/information. Authentication and identity management are key to achieving these goals.
Additionally, local partners are designing personalised and customised services for citizens and using customer profiling to better design/target/evaluate services. There are clearly privacy implications in the collection and use of personal data, and there have been questions within the partnership about the conditions under which municipalities can develop community profiles, and to whether there are any legal constraints to customer and community profiling in the North Sea Region.
SCRAN is therefore looking to commission two separate pieces of work to clarify both of these areas. That is:
- an explanation of how municipalities in the North Sea Region (NSR) are able a] to use data to provide personalised services through different service channels and b] to use data to develop user and community profiles. Detailed brief available here.
- an overview of the state of play regarding authentication and identity management in the delivery of e-services and e-government. Detailed brief available here
The reports should identify best practice in the NSR (ie should show awareness of the context the EU/EEA), with references to relevant and available case studies, standards and technologies.
We’re looking for straighforward and clear summaries of the situation that would make sense to managers in the cities that are responsible for these areas – that is something closer to a tailored white-paper than a research paper.
The reports are not expected to be more than 16 pages long. A draft of the report should be submitted by the end of September 2009, with the final report received by the end of October 2009. Expressions of interest should be submitted in writing by 14 August 2009.