Norfolk, strategic drivers and creating an online presence 9 Jul 2009
Posted by Peter Cruickshank in Daily Links, Techie, UK, e-government, egovernment.Tags: communication, internet, standards, strategy
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Some background on activity at Norfolk County Council (one of the SmartCities partners, and also a EuroPetition cluster member). Gathered in advance of a visit…
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My Norfolk was the County’s bid for the £7m national Digital Challenge provided by the partners in the Norfolk Ambition Community Strategy.This site tells you more about the bid and how it has been developed so far.
“My Norfolk totally transforms the way the public and voluntary sector deliver services online and offline, by designing them around the needs and interests of the citizen.
Core to the work will be raising the ability of the widest possible range of intermediaries to deliver this personalised and joined up service on behalf of all public and voluntary bodies in Norfolk and marketing and expanding the network of free access points…….”
The MyNorfolk bid didn’t win nationally, but nevertheless provides a good example of a co-design-based approach.
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Corporate objectives for the 2008-2011 with 2009-2012 supplement to improve outcomes for Norfolk people.
• Lead a strategic approach to the development of the Norfolk economy
• Improve travel and transport
• Help make Norfolk a safe place to live and work
• Improve educational attainment & help children achieve their ambitions
• Improve the health and well-being of Norfolk’s residents
• Improve opportunities for people to learn throughout life
• Protect and sustain the environment
• Build vibrant, confident and cohesive communities
• Improve and develop Norfolk’s cultural heritage and resourcesThree ‘organisational objectives’ specify how we want to work as a council.We know that we cannot do this alone. We believe that it is only by working with others that we can achieve our goals for Norfolk and we are committed to working with partners to deliver shared objectives.
And a couple of more techy links: tool and a strategy for making information about government activity available.
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Another way of building a homepage out of others’ RSS feeds. Similar in concept to iGoogle, but much funkier in operation
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Government data is being put online to increase accountability, contribute valuable information about the world, and to enable government, the country, and the world to function more efficiently. All of these purposes are served by putting the information on the Web as Linked Data. Whatever else, the raw data should be made available as soon as possible, preferably as Linked Data and linked to other sources. Nice user interfaces can be left to interested communities outside government.
Linked Data technology allows any data communication to be composed of many mixed vocabularies. Each vocabulary is from a community, be it international, national, state or local; or specific to an industry sector. This optimizes the usual trade-off between the expense and difficulty of getting wide agreement, and the practicality of working in a smaller community. Effort toward interoperability can be spent where most needed.
More support for opensource e-gov projects in Europe 8 Jul 2009
Posted by Peter Cruickshank in Daily Links, Europe, Techie, egovernment, open-source, opensource.Tags: eupl, gpl, opensource, osor, repository
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It would be great if all open source EC-funded projects ended up here, assuming that the long term sustainability of OSOR can be guaranteed. It also needs the rating system to be used, and many other things too no doubt, but it’s a start.
Virtual Forges sound like a good way of grouping together inter-operable projects:
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Provides a view on Your own projects in the OSOR.EU repository. The users who will visit your Virtual Forge will have the impression that it is a self-supporting repository of its own. In reality you are well connected to it and all your projects are hosted in the OSOR.EU repository.The goal of OSOR.eu project is to facilitate the re-use and collaborative development of OSS applications used by public administrations, by providing a repository and meeting place to exchange code and best practice.
Setting up and operating a Forge can very demanding both from a financial and a human resource point of view. The OSOR.eu project wanted to offer a solution, where member states / local organizations lacking a local OSS repository to support their administration(s) could provide one easily and quickly, concentrating on the content and support, without having to worry about the infrastructure. Our solution is the OSOR Virtual Forge Service
Links: Support community engagement 2 Jul 2009
Posted by Peter Cruickshank in Daily Links, UK, e-democracy, e-participation, politics.add a comment
First, something that’s for the community of people who already have a disproportionately large share in decision making:
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Somebody had to do it. e-participation for the über-tech-literate. Might be a way of enrichening a campaign if the risks can be managed and geo-information can be included.You sign a petition by tweeting it, and other people can sign the petition just be re-tweeting it.The act.ly site needs just be used to start a petition. If you are re-tweeted, you get credit for the referral, and will show up in the “Smokin’ Recruiters” link on act.ly. You target your petition to another Twitter user, so each time someone signs, the tweet shows up in their mentions. It’s insanely viral. Then, all the targeted person needs to do is click on the act.ly link and log in with their Twitter account to respond! Act.ly then sends a DM to the person who started the petition to verify if it’s completed. We’ll be adding analytics, similar to what people have come to expect from email marketing. Extremely cool things are possible with Twitter analytics because nearly the entire social graph is public.
What wrong with letting the twitterati shout even louder?
The other three links illustrate organisations that try to engage and support people who often are excluded from the decision making process
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The Citizenship Academy is a project created by Leonard Cheshire Disability in partnership with the Electoral Commission. The Academy aims to empower disabled people across Scotland to become more actively involved in their local communities, with an emphasis on learning about Scotland’s decision making processes and how they can be part of them.
This website is a guide to the Academy; our aims, and the way in which the course equips disabled people with the confidence, skills and knowledge to get their voices heard.
It is also a base for our existing students and graduates to share information and ideas with each other and the academy’s network.
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Planning Aid for Scotland was established in 1993 to provide people across Scotland with information and support to engage in the planning system.
Planning Aid for Scotland is:
1. A unique and independent, national organisation that helps people to engage in the planning process.
2. The leading voice on community engagement in planning matters, being professional, trusted, impartial and effective.
3. An organisation that ensures people are involved in the changes which affect their local area and beyond. -
Leith Central Community Council – Typical to good web-presence for a community council (the lowest layer of representation in Scottish politics)
Some links: e-inclusion, smarter cities and safeguarding identity 1 Jul 2009
Posted by Peter Cruickshank in Daily Links, Europe, Privacy, UK.Tags: e-inclusion, smart cities
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In brief: inclusion consultants believe e-inclusion is a good thing. No shit, Sherlock!
The survey’s main objective was to gather views on the role of e-Inclusion in the future European strategy on the information society that will succeed the “i2010″ initiative. It also aimed at gathering opinions on European programmes and activities supporting e-Inclusion and cooperation modalities between European Commission services and relevant stakeholders regarding e-Inclusion activities.
Among those who responded to this consultation, there was a general understanding that European policy on e-inclusion is useful and should be continued and enhanced in post ‘i2010′ initiative. There was an overwhelming consensus that in a context of financial and economic crisis greater e-Inclusion also generates systemic innovation, new business models and new modalities for service delivery. Respondents provided valuable inputs defining the future possible e-inclusion policies and dissemination activities.
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As cities wield increasing economic, political and technological power, they are gaining greater control over the quality of services they provide to their people and businesses. Instrumented and interconnected core systems are providing new levels of intelligence.
Technological advances allow cities to be “instrumented,” facilitating the collection of more data points than ever before, which enables cities to measure and influence more aspects of their operations. Cities are increasingly “interconnected,” allowing the free flow of information from one discrete system to another, which increases the efficiency of the overall infrastructure.
Cities are struggling with a wide range of challenges and threats to sustainability in their people and business systems, as well as in such vital infrastructures as transport, water, energy and communications.
Cities must become “smarter” and use new technologies to transform their systems to optimize the use of finite resources.
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Recognising the huge value and importance of individuals’ identity information and tackling variations in how information is used across Government, ‘Safeguarding Identity’ is the focus of a new strategy launched today, 23 June 2009. The initiative has been led by IPS on behalf of Government and involved more than 12 departments and agencies. Building on a wide range of work already underway (including Directgov and the National Identity Service), it aims to deliver a common framework for the use and handling of individuals’ identity information. The full version of the strategy is here
Citizens designing public services (in Edinburgh on 30 June) 29 Jun 2009
Posted by Peter Cruickshank in Daily Links, Methodologies, UK.add a comment
I’m hoping the outcomes of this meeting are made public – it would also be interesting to find out more about the background to the meeting, and what techniques are used for managing the day…
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On Tuesday 30th June, we have what might be a fascinating session with members of the City of Edinburgh Council, their employees, and a group of Edinburgh citizens / residents / customers / clients / service users.
We will have the opportunity to describe
* what is it like to live in Edinburgh at the moment, while we are trying to Combat the Recession
* what we think of Community Transport
* how we might use web2 and citizens ideas on current service to re-design services for the benefit of the userWe have a number of elderly people, a number of young people and some middle-aged as well. There is a diverse group, and we are all very grateful to the Councillors for agreeing to meet.
Link: FEED Project 27 Jun 2009
Posted by Peter Cruickshank in Daily Links, Europe, e-participation.add a comment
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FEED constitutes a Citizen-Driven trial project that provides the corresponding tools and engages a critical mass of public involvement in the initial stages of the legislative process, taking into consideration also any internal sub-stages that the deliberation procedure may introduce while exploiting the ongoing results from other, pilot eParticipation Legislation-oriented projects run by members of the FEED Consortium. Specifically FEED focuses on:
* Empowering the legislation proposal formation stage.
* Supporting the debate at municipal level, but with a truly Pan-European orientation
* Targetting the legislative and policy issues of Energy and EnvironmentIt tests in practice novel approaches for user involvement.
Cross-European deliberation: Is English the only option? 24 Jun 2009
Posted by Peter Cruickshank in Daily Links, Europe, e-participation.Tags: english, language, policy
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An important objective of many EC-funded projects is to support the creation of a EU-wide political space.
In other words, use language will a key factor in the success of e-participaton projects, and de facto position of English as lingua franca in these debates carries its own risks. Kraus’s 2005 paper gives a nice overview of the issues this raises.
In debates where everyone is forced to used English, “instrumental narrowing” occurs: a limited Euro-English is used as the medium of transnational communication. This reduces the level of debate, and there is a risk of further alienation from the political process if it is seen to require fluency in English.
Granting English official status as the exclusive European lingua franca would not obviously be consistent with the requirements of justice.
In Europe, “while many use the language to do business, they do not tell jokes or make love in it. Nor do their social movements mobilize [though they might organise] in English, either peacefully or in battle”. (My addition in italics).
Opting for European English has obvious political connotations which cannot be overlooked (excludes other languages from the debate, and debates in other languages). If English only is chosen as route for political dialogue, it would astounding if such a development were not to lead to conflicts as linguistic identity is relegated to a second class status.
This emphasises the need to explore the factors that impact on the quality of discourse at the stage in the project when trans-European deliberation are implemented.
“The first and fundamental step towards clarifying the problem of communication in the multinational European community must be to thematize the language question openly at the political level. The hitherto prevailing strategy of EU institutions, in general, and of the Commission, in particular, of not putting the question on the agenda in an attempt to avoid conflicts means that the domain of political culture is in danger of succumbing to the logic of negative integration”
It seems natural that we should be able to include all languages in the debates, and debates in all languages: how it can be made to work in practice is a problem that we’re all struggling with (or ignoring).
The main source for this note was: Kraus PA. “Democracy, Communication and Language in Europe’s Transnational Political Space” Berlin, December 2005 ISSN 1612-1899
There is much more available on this issue. A good place to start would be the experience at DebateEurope. An analysis can be found in the PEP-NET item ‘Multi-lingual online dialogues’. The main point: citizens were in effect forced to the English-language forum if they wanted to debate issues with people from other countries.
Links: Identity management 22 Jun 2009
Posted by Peter Cruickshank in Daily Links, Privacy, Security.Tags: identity, mydex, openid, Privacy
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A couple of links relating to identity management
I was at ScotWeb2 last Friday (great event by the way, and top soup was provided) – it was good to put faces to names and catch up with old contacts. A hightlight for me was meeting with Iain Henderson of mydex.org (and hearing his talk). It sounds like mydex is doing a lot of good work with the right people, though the their blog is still quiet and the website is sparse. Looking forward to finding out more as the project matures.
Related to that, is a link and a topic I’ve been sitting on for a while: Kim Cameron’s Laws of identity.
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The way the Internet was built limits what we can do with it and exposes us to growing dangers and we will face rapidly proliferating episodes of theft and deception that will cumulatively erode public trust in the Internet.A formal understanding of the dynamics causing digital identity systems to succeed or fail in various contexts, expressed as the Laws of Identity. Taken together, these laws define a unifying identity metasystem that can offer the Internet the identity layer it so obviously requires. They also provide a way for people new to the identity discussion to understand its central issues.
Those of us who work on or with identity systems need to obey the Laws of Identity. Otherwise, we create a wake of reinforcing side-effects that eventually undermine all resulting technology. The result is similar to what would happen if civil engineers were to flaunt the law of gravity.
The laws themselves are:
- User Control and Consent: Digital identity systems must only reveal information identifying a user with the user’s consent.
- Limited Disclosure for Limited Use: The solution which discloses the least identifying information and best limits its use is the most stable, long-term solution.
- The Law of Fewest Parties: Digital identity systems must limit disclosure of identifying information to parties having a necessary and justifiable place in a given identity relationship.
- Directed Identity: A universal identity metasystem must support both “omnidirectional” identifiers for use by public entities and “unidirectional” identifiers for private entities, thus facilitating discovery while preventing unnecessary release of correlation handles.
- Pluralism of Operators and Technologies: A universal identity metasystem must channel and enable the interworking of multiple identity technologies run by multiple identity providers.
- Human Integration: A unifying identity metasystem must define the human user as a component integrated through protected and unambiguous human-machine communications.
- Consistent Experience Across Contexts: A unifying identity metasystem must provide a simple consistent experience while enabling separation of contexts through multiple operators and technologies.
e-Petitions: democracy and participation 22 Jun 2009
Posted by Peter Cruickshank in Europe, e-democracy, e-participation.Tags: e-democracy, EuroPetition, petitions
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Since I’m working on a petitioning related project, and (e-)petitions have been in the news recently, I thought it would be a good idea to put my ideas about the place of e-petitions down as a marker for later reference. Here, I largely look at the area from the view point of government, and where petitioning has a recognised place within the democratic process. It would also be legitimate to describe e-petitioning from the perspective of citizens or campaigners, and (of course) there are many non-governmental online petitioning systems supported by advertising or subscription.
These notes are designed to provide the background context to an evaluation framework that I am currently finalising
Governments’ motivations to support e-petitions
“…with the spread of Information and Communication Technologies, a new practice has come into force, consisting of aligning the practice of petitions and the use of Internet technologies. This has led to the implementation of appropriate technical components… today citizens have more instruments to interact with the institutions, to make their voice heard and, eventually, to take part in the policy-making process” Daria Santucci, 2007
Many advanced industrial democracies have adopted reforms designed to ‘transform’ established representative democracies into more participatory democracies with the aim of confronting a perceived decline in public trust of political institutions and the associated symptoms of disengagement, and e-petitioning has advanced furthest
Petitioning can be placed between pure representative democracy and direct democracy (which bypasses representatives altogether), in a third category advocacy democracy, where the participation activities are directed towards influencing the decisions of elected representatives, thereby mitigating the risks and consequences of weakening existing democratic institutions. Since the policy impact is indirect (mediated by representatives), perceived fairness and openness in the process can be as important as the actual outcome, as evidenced by the following:
“Can anyone name an e-petition to the Prime Minister that has achieved its aims? Each time I have signed one, I have later received an email telling me why the PM cannot agree.” – Letter to Telegraph, 27 May 2009
Raised and subsequently disappointed expectations can lead to increased disaffection with the political process.
As can be seen below, e-petitions can occupy a number of places in the political process, and petitions can be seen as straddling the boundary between formal and informal political processes.

e-petitioning's place in the e-participation continuum - diagram courtesy of Public-i
Although informal (unofficial) petitions arose first, modelled on previous paper-based processes, the place of formal, legally mandated petitions in the political processes across Europe is now assured, if varying a little in detail, and there is room for further evolution: for instance the opportunities offered by the internet of providing background information on site or through links to external sites are still not generally taken by e-petitioning systems.
Use of e-petitions by government in Europe
Online petitions have now been used for a number of years at national, regional and local authority level, and their role continues to evolve. For instance in England & Wales, online petitions are being further built into the political system, at least at a local level, as part of the “Local Democracy Economic Development and Construction Bill” currently before Parliament. In Spain, petitions have at best a semi-formal role with regions implementing petitions on a pilot basis without a supporting legal framework and Sweden is somewhat in between, with a legal right to petition, but no formal duty on councils to consider the petition. The success of e-petitioning systems has not been uniform: in Norway for example, activity was low when that country experimented with online petitions.
Citizens can already petition the European Parliament through its Petitions Committee (PETI) committee, albeit over a restricted range of subjects limited to:
- rights as a European citizen as set out in the Treaties
- environmental matters
- consumer protection
- free movement of persons
- goods and services
- internal market
- employment issues and social policy
- recognition of professional qualifications and other problems related to the implementation of EU law.
From the list, it is clear that the current system is not aimed at supporting a mass expression of opinion or general debate. Rather, it is aimed at the addressing of grievances. PETI is currently oriented towards a paper-based process, but an online form for submitting petition requests is offered.
The draft 2008 PETI report notes that 1886 petitions were registered, compared to 1506 for 2007, which in itself was a 50% increase on 2006; of these, 40% were declared inadmissible, compared to 30% in 2007.
According to the report, “the largest cause of inadmissibility relates to the question of competence and its corollary, subsidiarity” – ie issues that should have been raised nationally. It is possible that PETI could benefit if a method for reducing the levels of inadmissible petitions: as a result of the high level of rejected petitions, it is likely that perceptions of fairness in the process are particularly important but further work is still required to understand the European dimension; this will be explored further as the new Parliament comes into place after the 2009 elections.
Final thoughts
A distinguishing characteristic of these (semi-)formal e-petitioning systems (but not of PETI’s) is the proactive role officers play in both advising petitioners on the wording of a petition to ensure that it is within the remit of the body to be petitioned and in shaping the petitioner’s expectations of the system, however little work has been done in understanding this potentially crucial role.
Finally, some caveats: it is necessary to remember that the participants in the petitioning process and e-democracy generally, have been shown to be generally male, educated and older than the general population (’the usual suspects’). It also may be that levels of internet access are plateauing in Wester Europe, so furhter widening of engagement may require different approaches.
It can be argued that the accountability brought about by transparent processes is can be a good in itself, and does not require the participation of the whole of society, but even if this is accepted, it would be useful to understand the factors behind the decisions made by individuals (or groups) whether to participate in the political system by creating, or signing a petition.
Related reading
- Carman CJ (2007) The process is the reality: Perceptions of Procedural Fairness and Participatory Democracy. Draft paper presented at the 2007 meeting of the Elections, Public Opinion and Parties study group of the Political Studies Association, Bristol, England. http://www.scotlandsfuturesforum.mobi/s3/committees/petitions/inquiries/petitionsProcess/35DrChristopherCarman.pdfn
- Linder R, and Ulrich R (2008) ‘Electronic petitions and the relationship between institutional contexts, technology and political participation’, in Parycek P, Prosser A: Edem2008. International Conference on Electronic Democracy (Proceedings), Linz, Österreichische Computer Gesellschaft:116-126
- Parliamentary Office of Science and Technology postnotre, January 2009 Number 321 http://www.parliament.uk/parliamentary_offices/post/pubs2009.cfm
- Rose J & Sanford C (2007) Mapping e-participation Research: Four Central Challenges Communications of the Association for Information Systems (Volume 20, 2007) 909- 943
- Santucci D: “Studying e-petitions: State of the art and challenges”. ESF-LiU Conference Electronic Democracy: Achievements and Challenges – Vadstena, Sweden – 21-25 November 2007
